Special Administrative Unit of Civil Aeronautics (Colombia)
AEROCIVIL faced a complete absence of data governance, characterized by disjointed processes, inconsistent and unreliable data, low interoperability between systems, and the lack of standards for data management, usage, and quality. These conditions hindered effective decision-making, reduced operational efficiency, and compromised the credibility of institutional information.
BENEFITS
- 80% reduction in data errors, increasing trust in operational and strategic processes.
- 60% improvement in information access times, through automation and centralization.
- Elimination of 70% of manual data handling processes.
- 100% unification of institutional master data, creating a reliable single source of truth.
- 24/7 access to high-quality master data, improving availability for internal and external users.
Root Causes
The situation resulted from the absence of an institutional data strategy and executive sponsorship, undefined roles and responsibilities for data management, fragmented information systems that evolved organically over time, and budgetary and technological constraints that limited the implementation of structured data governance and quality initiatives.
Solution
A comprehensive data governance and quality transformation was implemented, including the creation of a formal governance structure with clearly defined policies, standards, roles, and responsibilities such as Data Owners and Data Stewards. The initiative encompassed the design of an institutional data architecture aligned with core processes, the implementation of a Master Data Management (MDM) platform to establish a single source of truth, and the deployment of a robust data quality program with automated validation, monitoring, and continuous improvement. Additionally, interoperability was strengthened through the development of standardized data services, APIs, and an Enterprise Service Bus (ESB), enabling seamless integration and reliable data exchange across institutional systems.
